Frequently Asked Questions

1. What makes Lets Rock Decor unique?

Lets Rock Decor stands out for its hand-painted river rock art, inspired by nature's beauty and man-made wonders. Each piece is a one-of-a-kind creation, transforming spaces with artistic flair.

2. How do I place an order?

Ordering from Lets Rock Decor is easy! Simply start here and press the Explore Ready-Made Artistry button. For custom orders, start here and press the Create Your Custom Art Piece button.

3. Can I request a custom piece?

Absolutely! We thrive on bringing your creative ideas to life. Feel free to reach out to us at info@letsrockdecor.com to discuss your vision, and together, we'll embark on creating a unique hand-painted decor piece tailored just for you. It's worth noting that we don't require a deposit for custom orders and pre-orders. We understand the importance of commitment, so if you decide to cancel, we kindly ask for notification within 24 hours of our agreement. Transparency is key, and we're committed to ensuring the success of your custom creation. Rest assured, if we believe a request may exceed our capabilities, we'll communicate openly and may suggest alternative solutions or modifications. Your satisfaction is our priority!

4. How are shipping costs determined?

Shipping costs are calculated based on your location and weight of your order. You can view the shipping costs during the checkout process before completing your purchase.

5. What payment methods are available?

We offer two convenient payment methods to suit your needs. For our local Malaysian buyers, we provide the option of offline payment. Simply follow the instructions during the checkout process, and you'll receive details on how to proceed with your payment. For our international buyers, we accept payments through PayPal. Enjoy a secure and seamless transaction experience with this widely recognized and trusted payment platform. We appreciate your flexibility and choice in payment, making it easy for you to acquire your favorite hand-painted river rock creations from Lets Rock Decor.

6. Do you ship internationally?

Absolutely! Lets Rock Decor ships to various international locations. For specific shipping details, please check the shipping information during checkout. In the event that your country isn't listed, no worries! Simply contact us at info@letsrockdecor.com with your city name, and we'll liaise with our default courier service, Pos Malaysia, to provide you with a shipping quotation. Your interest in Lets Rock Decor goes beyond borders, and we're here to make it happen!

7. Can I return or exchange a purchase?

At Lets Rock Decor, we take pride in the craftsmanship of our hand-painted river rock creations. Currently, we do not facilitate exchanges. Returns are accepted exclusively for damaged items. If you receive a damaged art piece, kindly reach out to us within 3 days of delivery. Please send clear photos of the affected piece to lrdsupport@letsrockdecor.com. Once acknowledged by our team, local buyers are requested to return the damaged item within 7 days of delivery, while international buyers should do so within 14 days. Buyers bear the responsibility for return shipping costs.

Regarding cancellations, we allow a 24-hour window from the time of purchase. The refund processing for the canceled art piece may take 3-5 business days. The same 24-hour rule applies to canceling custom orders or pre-order artworks. No refund is involved as we do not require a deposit for custom order or pre-order. We appreciate your understanding and commitment to the Lets Rock Decor experience.

8. How do I care for my hand-painted decor?

Our creations are durable, but to ensure their longevity, it's best to keep them indoors. Lightly dust the surface if needed. Avoid exposure to extreme weather conditions.

9. Is Lets Rock Decor available for events or collaborations?

Yes, we're open to collaborations and events! Contact us at info@letsrockdecor.com to discuss your ideas, and let's create something special together.

10. How can I stay updated on new collections and promotions?

Stay connected with us to get the latest updates on new collections, promotions, and exclusive offers. Follow us on social media for daily inspiration and to be part of our creative community. We appreciate your continued support and enthusiasm for Lets Rock Decor!